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Notice To Customers

1. Member Registration

  • You must become a member to shop.

   - To register, click “Log in” in the upper right corner of the homepage to create account & become a member of “Royal-Pets eShop”​

  • “Royal-Pets eShop” will use your registered email address as the primary contact method

   - Please check to your email account settings to avoid our emails being mistakenly classified as spam and missing any important promotional information.​

2. How to Shop

  • Login to the website

  • Add items to the shopping cart

  • Go to the checkout page and enter your personal details and shipping address*

  • Select payment method

  • Complete online payment (You will receive the system’s email confirmation after an successful payment)

  • "Royal-Pets eShop" will arrange for delivery after receiving your order

  • You will receive an email notification after "Royal-Pets eShop" shipped out the order

* If a customer is found to be impersonating someone else or providing any false information, attempting to use multiple accounts via any technology, misusing offers in any way or having several bad purchase records, "Royal-Pets eShop" reserves the right to terminate  any account or cancel orders without prior notice at its sole discretion.

* "Royal-Pets eShop" reserves all rights to pursue claims

3. Managing Personal Account

3.1 Forgot Password

  • Click "Forgot Password" and fill in your email address according to the instructions. Our system will send you an email to reset your password.

3.2 Change My Personal Information or Registered Email

  • If you want to change the default shipping address and contact method, click "My Account" in the upper right corner of the homepage.

  • To change your default registered email, please email or WhatsApp (852) 5113 5348 to contact our customer service.

​4. Company Information

  • Name of Company: Wai Fat Pharmaceutical Co. Ltd.

  • Address:  4/F, Block B, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong​​

  • Contact: (852) 2787 0066​

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